Frequently Asked Questions

Q1. What is DLT registration and why do we need it?

DLT (Distributed Ledger Technology) is a blockchain-based system introduced by telecom operators to reduce spam and fraud SMS. It ensures that only authorized businesses can send bulk messages, improving transparency and protecting customers. DLT registration is mandatory in India under TRAI regulations for all companies using SMS for communication.

 Q2. Why is DLT Registration Important?

If your business sends promotional offers, OTPs, or service updates via SMS, DLT registration ensures your messages are being approved as per TRAI guidelines. Here’s why:

1. Avoid Spam Filters: Messages without DLT approval can get blocked.
   • Example: A bank sending OTPs for transactions must register to avoid delivery issues.
2. Build Trust: Registered templates make your messages look authentic.
   • Example: A retailer sending “SALE ALERT: 50% off on all items!” ensures it’s pre-approved and trusted.
3. Stay Compliant: It’s legally required for all SMS communication.
4. Ensure Smooth Delivery: Only registered DLT entities can send messages via telecom operators.
   

                                                      
   Steps to Register for DLT
   
   

   1.  Choose a Telecom Operator for DLT Registration

   Several telecom providers in India facilitate DLT registration. Choose one of the following based on your preference:

   • Jio: Jio DLT Registration Portal
   • Airtel: Airtel DLT Registration Portal
   • Vodafone: Vi DLT Registration Portal
   • BSNL: BSNL DLT Registration Portal
   • Vcon: Vcon DLT Registration

   Ensure you only need to register with one of the platforms; your registration will sync across others.

   2. Collect Necessary Documents

   Before starting the registration process, keep the following documents ready:

   • Company or individual  PAN card
   • GST Certificate
   • Business Incorporation Certificate
   • Authorization Letter 
   • Sample templates and headers or sender ID for approval

   3. Registration Process by Trustsignal Team

   1. Visit the chosen DLT portal (e.g., Jio, Airtel)
   2. Fill required details like:
      • Business name
      • Address
      • PAN/GST details
      • Authorized person details like email ID and phone number etc.
   3. Upload required documents.
   4.  The operator will charge a registration fee i.e 5900/-

   Once registered, you will receive login credentials on the registered email.

   4. Register Header (Sender ID)
   1. Log in to the DLT platform.
   2. Navigate to the Header/Sender ID Registration section.
   3. Register sender IDs that align with your brand, like ABCIN or TRSTGL.
      • Promotional SMS headers: numeric IDs (6 characters max).
      • Transactional SMS headers: These are alphabetic sender IDs that include your brand or entity name.

   5. Approval from Operator

   • Firstly the operator will review your request for the sender ID approval.
   • After sender ID approval you can apply for templates.

   Kindly note:- As per TRAI Guidelines your content must contain a brand/entity name.