FAQs

Frequently Asked Questions

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‘Enterprise messaging’ refers to businesses sending SMS to one or more recipients via Enterprise messaging service providers such as Trustsignal. Enterprise messaging can scale up to millions of recipients in the case of informational or promotional broadcasts. Alternatively, Enterprise messaging can also mean individual SMS sent to customers upon an action e.g. receiving an alert on online purchase/registering to any app/transactions from bank. All these activities can be easily carried out from Enterprise messaging service providers as they allow businesses to create, schedule, send and track campaigns.
Enterprise messaging is used by SMBs, global enterprises, developers, educational institutes, NGOs and government agencies for product promotions, informational communications, transactional alerts, order updates, reminders, feedback and more.

In today’s mobile world, SMS beats all the other channels hands down with 97% open rates (vs 10%-30% open rates for email and social media channels) and ten times the response rate. By embedding actionable links within the message, Enterprise messaging can even help improve conversion rates across the customer lifecycle – acquisition, engagement and retention.

TRAI has notified “The Telecom Commercial Communication Customer Preference Regulations, 2010” classifying text messages as per the intent or nature of content within the text messages. Here is an easy summary:

Transactional VS Promotional

Following are the listed differences between Transactional and Promotional routes:

TransactionalPromotional
1. These can be used for sending any type of information. Ex. Order updates, Bank Transactions etc.1. These are specifically used for
marketing purposes.
Ex. Sale, Offers etc.
2. Transactional SMS
can be sent any time
2. Promotional SMS are sent
between 10 AM to 9 PM only
3. SMS can be sent on DND numbers3. SMS cannot be sent on DND numbers
4. In API ( Transactional )4. In API ( Promotional )

There is one more route ( SendOTP route) which is for SendOTP. if you are looking for OTP services, we would suggest you opt for SendOTP because it has various advantages over the traditional transactional route:
1) Voice backup for failed SMS OTP, on our cost.
2) We generate the OTP on your behalf, we send and we verify. You just have to call the APIs.
3) The backend algorithm makes sure that the OTP is processed from our end in less than half-a- second.

We have all the Operators, but for DLT Registration, we recommend Videocon, Airtel, and Reliance Jio, as they are Fast for our clients. Although, they are imposing charges to register. Kindly apply on all three simultaneously, so that you can get the Header Approved on at least one of them, and then your SMS will not be impacted.

1. Signup Linkhttps://pingconnect.in/entity/register-with

2. Documents for PingConnect:Like PAN, GST, Proof of Identity, Proof of Address

3. Authorization Letter for PingConnect: A letter on the company’s letterhead, where the Director or Owner of the Company will Authorize the person doing this Registration. (Sample Authorization Letter-) (In case the Director or Owner himself is doing this Registration, he needs to upload a document that shows he is the Director (MOA or GST).

4. Payment for PingConnect: INR 5000 plus GST

5. Verification: You will get OTP on Mobile Number and Verification Link on Registered Email Id.  (Also check the SPAM and Email Firewall). If you still failed to find the Email, kindly share your Organization Name, Registered Email Id, and your concern to support@trustsignal.io.

6. Share Details: Once Mobile and Email is Verified successfully, kindly share these details and we will request the Telecom Operator (Videocon) to approve your application at the earliest:
Organization Name:
Registered Mail Id:
DLT Platform Name:
Application Number:
Entity or Telemarketer:
Date of Application:

1. Signup Linkhttps://dltconnect.airtel.in/registrar/validatepan/

2. Form Filling: Fill the form and upload the required documents.

3. Form Submission: Submit the application and you will get the approval in couple of days.

4. Headers Registration: Once registration is approved, kindly login and add your Headers (Sender ID) and it will be approved in a day or two.

1. Signup Linkhttps://trueconnect.jio.com/#/

2. Form Filling: Fill the form and upload the required documents.

3. Form Submission: Submit the application and you will get the approval in a day or two.

4. Headers Registration: Once registration is approved, kindly login and add your Headers (Sender ID) and it will be approved in a day or two.

5. Login to Jio DLT platform.

6. On top menu, click on Header SMS.

7. Select Header SMS Registration there.

8. Select Header Type- Others for Transactional SMS and Promotional for Promotional SMS.

9. Select Category of your Business.

10. Type a 6 alphabet Sender Id (Header) that matches your Company Name.

11. Submit the Sender Id (Header).

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