FAQs
Frequently Asked Questions
Find The Answer To Your Questions, From The Basics All The Way To Advanced Troubleshooting
Q1. What is TrustSignal?
TrustSignal is an emerging player in the CPaaS (Communications Platform as a Service) space, offering businesses a comprehensive suite of communication tools to engage with their customers seamlessly and efficiently. Specializing in Bulk SMS, WhatsApp APIs, email campaigns, voice messaging, and OTP services, TrustSignal ensures secure and reliable communication across multiple channels.
Q2. Is TrustSignal suitable for small businesses?
Yes, TrustSignal is designed for businesses of all sizes. It offers flexible pricing plans, making it an excellent choice for startups, SMBs, and enterprises.
Q3. Does TrustSignal support multi-language messaging?
Yes, TrustSignal supports multi-language communication to ensure effective customer interaction across different regions.
Q4. What services does TrustSignal offer?
- SMS
- RCS
- OTP
- Voice
Q1. How does TrustSignal pricing work?
TrustSignal offers flexible pricing based on the volume of usage and the services you require. Customized pricing plans are available for high-volume enterprises.
Q2. Are there any free trial plans available?
TrustSignal provides a free trial for new users to explore the platform and its features before committing to a plan.
Q1. What is DLT registration and why do we need it?
DLT (Distributed Ledger Technology) is a blockchain-based system introduced by telecom operators to reduce spam and fraud SMS. It ensures that only authorized businesses can send bulk messages, improving transparency and protecting customers. DLT registration is mandatory in India under TRAI regulations for all companies using SMS for communication.
Q2. Why is DLT Registration Important?
If your business sends promotional offers, OTPs, or service updates via SMS, DLT registration ensures your messages are being approved as per TRAI guidelines. Here’s why:
- Avoid Spam Filters: Messages without DLT approval can get blocked.
- Example: A bank sending OTPs for transactions must register to avoid delivery issues.
- Build Trust: Registered templates make your messages look authentic.
- Example: A retailer sending “SALE ALERT: 50% off on all items!” ensures it’s pre-approved and trusted.
- Stay Compliant: It’s legally required for all SMS communication.
- Ensure Smooth Delivery: Only registered DLT entities can send messages via telecom operators.
Steps to Register for DLT- Choose a Telecom Operator for DLT Registration
Several telecom providers in India facilitate DLT registration. Choose one of the following based on your preference:
- Airtel: Airtel DLT Registration Portal
- Vodafone: Vi DLT Registration Portal
- Vcon: Vcon DLT Registration
Ensure you only need to register with one of the platforms; your registration will sync across others.
2. Collect Necessary Documents
Before starting the registration process, keep the following documents ready:
- Company or individual PAN card
- GST Certificate
- Business Incorporation Certificate
- Authorization Letter
- Sample templates and headers or sender ID for approval
3. Registration Process by Trustsignal Team
- Visit the chosen DLT portal (e.g., Jio, Airtel)
- Fill required details like:
- Business name
- Address
- PAN/GST details
- Authorized person details like email ID and phone number etc.
- Upload required documents.
- The operator will charge a registration fee i.e 5900/-
Once registered, you will receive login credentials on the registered email.
- Register Header (Sender ID)
- Log in to the DLT platform.
- Navigate to the Header/Sender ID Registration section.
- Register sender IDs that align with your brand, like ABCIN or TRSTGL.
- Promotional SMS headers: numeric IDs (6 characters max).
- Transactional SMS headers: These are alphabetic sender IDs that include your brand or entity name.
5. Approval from Operator
- Firstly the operator will review your request for the sender ID approval.
- After sender ID approval you can apply for templates.
Kindly note:- As per TRAI Guidelines your content must contain a brand/entity name.
Q1. What type of support does TrustSignal offer?
TrustSignal provides:
- 24/7 technical support
- Onboarding assistance
- Ongoing troubleshooting
- Multi-channel support via phone, email, live chat and WhatsApp
Q2. Is there dedicated account management for enterprises?
Enterprise clients are assigned a dedicated account manager to address specific business needs and ensure smooth operations.
Q1. What types of SMS services does TrustSignal offer?
- Transactional SMS: For OTPs and transactional messages( like bank transactions etc. )
- Promotional SMS: For marketing campaigns, offers, and sales.
- Service SMS: For personalized updates and customer service
Q2. What is the time frame for sending an SMS?
You can send promotional SMS between 10 a.m. to 9 p.m., and transactional SMS 24/7.
Q3. Can I track SMS campaign performance?
TrustSignal provides detailed Information on SMS including delivery rates and click rates.
Q4. Are SMS templates mandatory for campaigns?
Yes, as per TRAI guidelines, all SMS templates need to be pre-approved for compliance. TrustSignal helps you create and submit templates for approval.
Q5. What is the Sender ID in SMS?
Sender ID is the unique name or identifier (e.g., your brand name) that appears as the message sender. For example: TRSTGL for Trust Signal.
Q6. Is there any character limit for sending out messages and how many credits will it consume?
Yes, you can send messages of more than 160 characters. However, they will become Multi-part messages and consume more Credits.
Note: Charges will based on credits consumed
Q1. Can I send promotional messages through WhatsApp via TrustSignal?
Yes, but promotional messages need to follow WhatsApp template approval process to comply with their messaging policies. TrustSignal assists in template creation and approval.
Q2. How is WhatsApp beneficial for my business communication?
- High engagement rates
- Support for rich media (images, videos, PDFs)
- Real-time two-way communication
- Multi-language support
Q3. How does TrustSignal help with WhatsApp Business setup?
TrustSignal assists with account verification, Blue tick verification, API integration, template approval, and chatbot implementation for seamless communication.
Q1. What is RCS messaging, and how is it different from SMS?
RCS (Rich Communication Services) is the evolution of SMS, offering features like interactive buttons, high-resolution images, videos, and chat-like communication within a messaging app. Unlike SMS, it supports rich media and real-time engagement.
Q2. Is RCS supported on all devices and networks?
RCS is supported by most Android devices and telecom networks that have implemented the protocol. TrustSignal ensures compatibility and delivery to supported devices and networks.
Q3. What industries can benefit most from RCS?
RCS is ideal for retail, e-commerce, travel, healthcare, and banking industries, where interactive elements like product carousels, appointment confirmations, and secure payment buttons can enhance user engagement.
